Frequently Asked Questions
Everything you need to know about your Music & Merch order.
How long does shipping take for band merchandise?
Standard shipping typically takes 3-7 business days within the continental US. For limited edition pre-orders, please refer to the specific release date listed on the product page.
Are the vinyl records and CDs sold here brand new?
Yes, all physical media sold on Music & Merch are brand new and factory-sealed unless explicitly labeled as 'Pre-owned' or 'Vintage' in the product description.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please ensure all original tags are attached to qualify for a full refund.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location and typically range from 10-21 business days.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.